Turn emailed customer purchase orders into validated SKU orders, stock allocations and warehouse instructions. Keep payment checks, partial shipments and dispatch status aligned.
First workflow from A$4,900 ex GST, with 12 months of support for the agreed implementation. Scope and pricing →
No dispatch before required payment/credit and allocation gates. Idempotency keys prevent duplicate tasks. Each partial shipment tracks its own lines, remaining quantities and confirmations.
Split shipments; local pickup vs supplier shipping; substitution; backorders; partial cancellation; API timeout after downstream acceptance; short picks.
Uncertain inputs go to an assigned owner with the source, reason and next decision. Failed writes are reconciled before retrying, so a recovered connection does not create a duplicate order, payment or stock movement.
Touches/order; correct-first-time dispatch; duplicate work orders; allocation-to-dispatch time; unacknowledged transfers.
Sample representative work before the build, including difficult cases. Compare the same task mix after launch; include review, exception handling and system upkeep in the time used.
Map the first input, the final accepted result and who can approve it. Agree source systems, read/write access, rules, exception ownership and acceptance checks. Run representative normal, failure and recovery cases before expanding across teams.
Role-based access, separation of preparation and approval, versioned rules, an action history, duplicate protection, reconciliation, alerts and a named recovery owner. Private deployment or customer-controlled infrastructure can be scoped where needed. These are design requirements to validate, not an unsupported promise of perfect source data or regulatory compliance.
Specific answers to help you judge the fit, the information needed and the decisions your team keeps.
The starting point here is a customer purchase order arriving by email, portal or another agreed channel. Validated lines become sales and fulfilment work. If the approved allocation requires supplier stock, a separate supplier purchase order can be prepared under your purchasing authority rules.
We use reviewed customer-to-SKU mappings and explicit unit conversions, including cartons versus individual units. A suggested substitute needs a defined approval path and any customer agreement your process requires. Ambiguous descriptions or unknown codes should stop that line from becoming a warehouse instruction.
Allocation follows the customer’s partial-shipment policy, source priorities and delivery constraints. Each shipment keeps its own quantities and confirmation, while remaining lines stay open or await a decision. Backorders, pickup items and supplier shipments should remain distinguishable when preparing invoices and customer status updates.
Use a customer and order reference with line-level checks, then record each downstream acknowledgement. If a warehouse request times out, inspect whether it was accepted before retrying. Revised POs must be identified as revisions, rather than treated as either an exact duplicate or a completely new order.
Those conditions should be explicit release gates, using the agreed source for payment, credit and allocation status. An extracted PO is not permission to dispatch. The warehouse receives work only after the required checks pass, with a separate owner for blocked orders and any authorised overrides.
Choose one incoming order format and a bounded set of customers or products. Test clean orders alongside aliases, shortages, revised POs and uncertain downstream responses. Compare manual touches, dispatch corrections and unacknowledged handoffs; include human review time rather than counting extracted documents as completed fulfilment.
Automate supplier stock updates across your POS and ecommerce store. Separate local stock, supplier availability and reservations before publishing a fulfilment promise.
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