Workflow design · scope to your operationFrom trigger to finished work
- Enquiry + products + site
- structured access questionnaire
- address/venue evidence
- delivery and installation feasibility
- approved rate-card calculations
- missing evidence or permit review
- itemised quote
- accepted scope into dispatch pack
The rules that matter
Version access facts and rate cards. Separate confirmed requirements from unknowns. Approval/permit status must come from the appropriate authority or authorised operator. Do not infer clear access from a map.
When the normal path breaks
No loading bay; unknown lift size; narrow door; permit not confirmed; long carry; site changes; after-hours pickup; quote expiry.
Uncertain inputs go to an assigned owner with the source, reason and next decision. Failed writes are reconciled before retrying, so a recovered connection does not create a duplicate order, payment or stock movement.
How we would measure it
Quote prep minutes; site clarifications; unpriced extras; quote-to-booking time; delivery failure/revisit cost.
Sample representative work before the build, including difficult cases. Compare the same task mix after launch; include review, exception handling and system upkeep in the time used.
Start with one accountable slice
Map the first input, the final accepted result and who can approve it. Agree source systems, read/write access, rules, exception ownership and acceptance checks. Run representative normal, failure and recovery cases before expanding across teams.
What makes this suitable for larger teams?
Role-based access, separation of preparation and approval, versioned rules, an action history, duplicate protection, reconciliation, alerts and a named recovery owner. Private deployment or customer-controlled infrastructure can be scoped where needed. These are design requirements to validate, not an unsupported promise of perfect source data or regulatory compliance.
Before you buildQuestions about this workflow
Specific answers to help you judge the fit, the information needed and the decisions your team keeps.
What site details are needed to prepare a useful quote?
Beyond products and quantities, capture delivery address, unloading point, parking restrictions, lift and doorway dimensions, stairs, carry distance and installation scope. Your team defines which facts are mandatory for each job type. Missing access information should appear as an open assumption or required check.
Can the system confirm permits or building access from an address?
An address or map can help collect context, but it cannot prove permit approval, loading permission or a usable lift. The workflow can request evidence and track the responsible check. Confirmation must come from the appropriate authority, building contact or authorised operator before relying on it.
How does a difficult site change the price?
Use your approved rate cards for crew, time windows, stairs, long carries, installation and other relevant work. The calculation should show which confirmed facts triggered each charge. Unusual access, missing dimensions or a job outside the rate card goes to review rather than receiving a guessed surcharge.
What happens if the customer changes the site after accepting the quote?
Keep the accepted site facts and quote version as the baseline. A changed floor, loading window or installation scope creates a visible difference for review. Any revised price, crew requirement or delivery promise must be accepted through the agreed change process before the dispatch pack is updated.
Can the quote become instructions for the delivery and installation team?
Approved product lines, access facts, contact arrangements and installation tasks can form a dispatch pack through the tools you use. We check the available integration or export path first. Unresolved assumptions stay visible, so a completed quotation does not disguise missing instructions for the crew.
What would we measure in a quoting pilot?
Compare simple and difficult quotes separately, including time spent collecting access details and reviewing exceptions. Track clarification rounds, unpriced extras and delivery revisits alongside preparation time. A faster quote is only useful if its assumptions remain visible and the accepted scope can be carried through to the job.