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Education & training administration · Custom workflow design

Connect course enquiries, enrolment records and timetable changes

Support students and staff with current course information and complete administrative handovers. Admissions judgement and specialist student support stay with the authorised team.

For Training provider owner, student services manager or course administrator

Explore three real work situations ↓
How it could work

Start with a situation you recognise.

Illustrative designs to scope with your team. Select a scenario, then follow the normal path and the exception.

A prospective student asks which intake fits

Finished result

A relevant course path or complete admissions review request.

  1. 01Read approved course facts
  2. 02Collect scheduling and prerequisite details
  3. 03Identify suitable intake options
  4. 04Prepare application next step
When something does not fit

The student asks whether an overseas qualification satisfies an exception.

What happens next

Route the evidence to admissions and avoid promising eligibility.

Inputs, checks and measurement
What starts the workflow
An enquiry includes preferred dates and incomplete prior-study information.
Before taking action
Distinguish published requirements from individual admissions approval.
Measure the change
Enquiry handling time and applications started with missing prerequisites.

An application is almost complete

Finished result

A review-ready enrolment pack with unresolved items explicit.

  1. 01Load course checklist
  2. 02Match submitted documents
  3. 03Request precise missing items
  4. 04Prepare authorised review
When something does not fit

A submitted document is unreadable or conflicts with the application details.

What happens next

Request a corrected record and route inconsistencies to the responsible administrator.

Inputs, checks and measurement
What starts the workflow
An application has forms but is missing one required supporting record.
Before taking action
Keep identity, version and required access controls attached to records.
Measure the change
Document chase time and rework after application submission.

A room or instructor change affects several classes

Finished result

One current timetable and an explicit list of unresolved notifications.

  1. 01Identify affected sessions
  2. 02Check replacement capacity
  3. 03Update approved schedule
  4. 04Track participant notification
When something does not fit

The proposed replacement room cannot support the practical activity.

What happens next

Hold the change for the timetable owner and suggest only eligible alternatives.

Inputs, checks and measurement
What starts the workflow
An approved timetable revision changes a course session.
Before taking action
Keep session requirements, instructor eligibility and accessibility needs visible.
Measure the change
Coordination time and conflicting timetable messages.
Fit before features

When custom work makes sense.

Use student-system features for standard enrolment. Custom work helps when course requirements, document checks and timetable communications cross separate systems.

Connect the records you already use

  • Student and learning-management systems
  • Course dates, requirements and timetables
  • Application documents and service requests

Access, data quality and write permissions are checked during scoping. Integration availability depends on your systems.

Go deeper

The systems behind these scenarios.

Controls, responsibility and recovery

Agree who can change rules, approve exceptions and authorise each write. Keep a history of source records, rule versions and action results. Detect partial failures, reconcile before retrying and assign unresolved cases to a named owner.

AI can extract, classify and prepare information. Validated rules and agreed permissions govern consequential actions; missing evidence triggers review. Test normal cases, exceptions and recovery against acceptance criteria before launch.

Related operating experience

See the foundations running at G3.

G3 is our founder’s retail and venue business in Melbourne. Explore relevant capabilities and their boundaries; your industry’s rules still need their own design and validation.

Questions worth asking first.

Start with a sanitised example, the result you need and one awkward case. We will map a bounded first implementation.

Can the system decide whether a student is eligible?

It can compare supplied information with approved requirements and highlight gaps. Exceptions, admissions judgement and recognition decisions need the authorised staff.

Can it handle sensitive student support requests?

It can recognise the need for the defined specialist route and capture only necessary information. It should not replace safeguarding or professional support.

What is a manageable first enrolment workflow to automate?

Choose one course intake and its approved document checklist, enquiry templates and responsible admissions team. Include incomplete and contradictory applications in the review examples. Confirm what the student system can read or update before enabling document requests or status changes; receipt of documents stays separate from admission.

How would a timetable change reach affected students and staff?

Link the approved change to the exact session, cohort, room and instructor, including any accessibility or practical-equipment constraints. Check eligible replacements before issuing updates. Keep a record of which destination accepted the change and assign failed or unconfirmed communications for follow-up rather than treating preparation as delivery.

Do we need an ongoing Canvo subscription?

No mandatory Canvo subscription. An agreed implementation includes 12 months of support for the delivered workflows, defects and minor compatibility changes to existing integrations. Optional proactive care and further development are scoped separately. Software, hosting and API costs remain separate.

Your operation, your rules

Bring the handoff that keeps going wrong.

Free workflow review. A$950 ex GST diagnostic. A bounded first deployment from A$4,900 ex GST, with 12 months of included support for the agreed implementation.

See pricing and support scope →