Connect service enquiries, supplier exceptions and guest follow-up
Keep everyday hospitality administration grounded in current capacity, menu information and actual service outcomes, with sensitive requests passed to the right person.
For Venue owner, restaurant manager or hospitality operations lead
Use booking and POS features for standard reservations and loyalty. Custom coordination helps when requests, supplier changes and service recovery cross those systems.
Connect the records you already use
Reservations, POS and approved menu information
Supplier orders, deliveries and invoices
Guest enquiries and permitted customer contacts
Access, data quality and write permissions are checked during scoping. Integration availability depends on your systems.
Agree who can change rules, approve exceptions and authorise each write. Keep a history of source records, rule versions and action results. Detect partial failures, reconcile before retrying and assign unresolved cases to a named owner.
AI can extract, classify and prepare information. Validated rules and agreed permissions govern consequential actions; missing evidence triggers review. Test normal cases, exceptions and recovery against acceptance criteria before launch.
Related operating experience
See the foundations running at G3.
G3 is our founder’s retail and venue business in Melbourne. Explore relevant capabilities and their boundaries; your industry’s rules still need their own design and validation.
Start with a sanitised example, the result you need and one awkward case. We will map a bounded first implementation.
Can the system answer allergy questions?
It can share current approved information and capture the request. Uncertainty, cross-contact concerns and special preparation need the responsible venue staff.
Will repeat-visit messages guarantee more revenue?
No. Eligibility and delivery can be tracked, but incremental contribution needs a suitable comparison and the costs of the offer.
Can you connect our POS and booking system without replacing either?
Start by checking available records and permitted actions in each system. A table booking, POS transaction and marketing contact may represent different people or groups, so agree identifiers and matching rules before linking them. Use supported APIs or controlled exports where suitable; availability depends on the products and access you have.
How do different venues keep their own booking and service rules?
Keep capacity, group deposits, opening times, equipment and approval limits attached to the correct venue. Shared information can have a common source while local exceptions remain explicit. Pilot a defined enquiry type at one location and test transfers or changed dates before allowing broader booking actions.
Can supplier substitutions be checked against the kitchen order and invoice?
Compare the ordered item and unit, delivered substitute, accepted quantity and invoiced price. A smaller pack can change unit cost even when the carton price looks similar. Route unapproved substitutions or unexplained differences to the kitchen or purchasing owner, with the delivery record available for the supplier query.
Do we need an ongoing Canvo subscription?
No mandatory Canvo subscription. An agreed implementation includes 12 months of support for the delivered workflows, defects and minor compatibility changes to existing integrations. Optional proactive care and further development are scoped separately. Software, hosting and API costs remain separate.
Your operation, your rules
Bring the handoff that keeps going wrong.
Free workflow review. A$950 ex GST diagnostic. A bounded first deployment from A$4,900 ex GST, with 12 months of included support for the agreed implementation.
