Move maintenance from reported fault to verified follow-through
Connect property identity, access permissions, contractor tasks and evidence. Give residents, managers and accounts a consistent record of what is still unresolved.
For Property manager, strata manager or facilities coordinator
Use your property platform’s existing maintenance features first. Custom work suits cross-building contractors, approval differences and evidence that arrives through separate channels.
Connect the records you already use
Property and building records
Maintenance requests and contractor systems
Approvals, purchase orders and invoices
Access, data quality and write permissions are checked during scoping. Integration availability depends on your systems.
Agree who can change rules, approve exceptions and authorise each write. Keep a history of source records, rule versions and action results. Detect partial failures, reconcile before retrying and assign unresolved cases to a named owner.
AI can extract, classify and prepare information. Validated rules and agreed permissions govern consequential actions; missing evidence triggers review. Test normal cases, exceptions and recovery against acceptance criteria before launch.
Related operating experience
See the foundations running at G3.
G3 is our founder’s retail and venue business in Melbourne. Explore relevant capabilities and their boundaries; your industry’s rules still need their own design and validation.
Start with a sanitised example, the result you need and one awkward case. We will map a bounded first implementation.
Can an urgent fault bypass normal approvals?
Only under the emergency rules your authorised manager defines. The workflow routes urgency and records the decision; it does not invent spending authority.
Can residents see contractor notes?
Access should be designed by role. Internal notes, access information and personal details should not automatically appear in resident updates.
Can reports from several residents be connected to one building issue?
Link reports by the relevant property, location and incident evidence, with staff review where the relationship is uncertain. Preserve each resident’s communication and access restrictions while giving the property team a shared operational case. Similar wording alone should not merge two separate leaks or disclose one resident’s details to another.
How would contractor invoices be checked against approved work?
Match the property and work order to the authorised scope, approved extras, attendance and required completion evidence. Surface additional call-outs or charges without a corresponding approval. The authorised manager decides the exception; an invoice or access log by itself is not proof that all work was accepted.
Do we need an ongoing Canvo subscription?
No mandatory Canvo subscription. An agreed implementation includes 12 months of support for the delivered workflows, defects and minor compatibility changes to existing integrations. Optional proactive care and further development are scoped separately. Software, hosting and API costs remain separate.
Your operation, your rules
Bring the handoff that keeps going wrong.
Free workflow review. A$950 ex GST diagnostic. A bounded first deployment from A$4,900 ex GST, with 12 months of included support for the agreed implementation.
