Connect guest requests with the team that can finish them
Coordinate pre-arrival information, room readiness and maintenance requests across reception, housekeeping and operations without losing guest context.
For Hotel manager, guest services lead or accommodation operator
Use PMS features for routine reservations and housekeeping. Custom coordination helps when guest requests need actions and confirmation across several departments.
Connect the records you already use
Property-management and reservation systems
Housekeeping and maintenance records
Approved guest information and messaging
Access, data quality and write permissions are checked during scoping. Integration availability depends on your systems.
Agree who can change rules, approve exceptions and authorise each write. Keep a history of source records, rule versions and action results. Detect partial failures, reconcile before retrying and assign unresolved cases to a named owner.
AI can extract, classify and prepare information. Validated rules and agreed permissions govern consequential actions; missing evidence triggers review. Test normal cases, exceptions and recovery against acceptance criteria before launch.
Related operating experience
See the foundations running at G3.
G3 is our founder’s retail and venue business in Melbourne. Explore relevant capabilities and their boundaries; your industry’s rules still need their own design and validation.
Start with a sanitised example, the result you need and one awkward case. We will map a bounded first implementation.
Can the system promise early check-in?
Only when the authorised room-readiness and booking rules allow it. Otherwise it can record a request and explain when confirmation will be available.
Can all staff see guest details?
Access should match the task. Housekeeping or maintenance should receive the information needed to do the work, not unrestricted guest records.
How would housekeeping and maintenance agree that a room is ready?
Keep cleaned, inspected, maintenance-held and releasable states distinct. Agree who can clear each hold and confirm access to the relevant property-management records. A completed cleaning task should not release a room with an open fault; a changed booking allocation should recheck which room the instruction concerns.
Can guest requests be followed through across reception and maintenance?
A first workflow could link a guest request to the room, agreed response, responsible team and completion check. Keep sensitive guest details limited to the staff who need them. A task marked done by a technician can trigger reception follow-up without assuming the guest has accepted the result.
Do we need an ongoing Canvo subscription?
No mandatory Canvo subscription. An agreed implementation includes 12 months of support for the delivered workflows, defects and minor compatibility changes to existing integrations. Optional proactive care and further development are scoped separately. Software, hosting and API costs remain separate.
Your operation, your rules
Bring the handoff that keeps going wrong.
Free workflow review. A$950 ex GST diagnostic. A bounded first deployment from A$4,900 ex GST, with 12 months of included support for the agreed implementation.
