Connect class enquiries, waitlists and member follow-through
Coordinate administrative requests around classes, appointments and memberships, while suitability and health-related decisions stay with the responsible practitioner.
For Studio owner, membership manager or bookings coordinator
Use the booking platform’s native waitlist where it fits. Custom work helps when class eligibility, membership rules and service recovery span separate records.
Connect the records you already use
Class and appointment booking system
Membership terms and attendance
Approved service information and contact preferences
Access, data quality and write permissions are checked during scoping. Integration availability depends on your systems.
Agree who can change rules, approve exceptions and authorise each write. Keep a history of source records, rule versions and action results. Detect partial failures, reconcile before retrying and assign unresolved cases to a named owner.
AI can extract, classify and prepare information. Validated rules and agreed permissions govern consequential actions; missing evidence triggers review. Test normal cases, exceptions and recovery against acceptance criteria before launch.
Related operating experience
See the foundations running at G3.
G3 is our founder’s retail and venue business in Melbourne. Explore relevant capabilities and their boundaries; your industry’s rules still need their own design and validation.
Start with a sanitised example, the result you need and one awkward case. We will map a bounded first implementation.
Can AI tell someone which treatment or exercise is safe?
No clinical or individual safety assessment is implied. The workflow shares approved service information and routes suitability questions to qualified staff.
Can a cancellation trigger an automatic waitlist offer?
Yes, within the configured eligibility, expiry and booking rules. Availability must be rechecked before the replacement booking is confirmed.
What stops two waitlist members from taking the same place?
Where the booking platform supports it, use one expiring hold linked to the offer and recheck the place before confirmation. Define priority, membership eligibility and what happens after a late acceptance. If the platform cannot confirm that the place is held for one member, keep final confirmation with staff or use a supported booking mechanism.
Can attendance follow-up distinguish a paused membership from a service problem?
Use attendance alongside membership pauses, preferred contact channels and unresolved requests. A requested pause should not automatically become a sales reactivation task. Start with one follow-up reason and have staff review the rules against real examples before enabling eligible messages or service-owner tasks.
Do we need an ongoing Canvo subscription?
No mandatory Canvo subscription. An agreed implementation includes 12 months of support for the delivered workflows, defects and minor compatibility changes to existing integrations. Optional proactive care and further development are scoped separately. Software, hosting and API costs remain separate.
Your operation, your rules
Bring the handoff that keeps going wrong.
Free workflow review. A$950 ex GST diagnostic. A bounded first deployment from A$4,900 ex GST, with 12 months of included support for the agreed implementation.
